Support Policy
Version: Launch v1 Effective Date: May 12, 2026 Applies To: Taskologic, Flo, FloHQ, and related services operated by Testamplify LLC
This document is a launch-ready business/legal template and should be reviewed by qualified legal counsel before public release.
1. Overview
This Support Policy explains how Taskologic and Flo support requests are handled.
2. Support Channels
Support may be available through:
- in-app support
- documentation
- help center
- customer success channels
- enterprise support channels where contracted
3. Standard Support
Standard support may include help with:
- login issues
- billing questions
- product usage
- workspace access
- bug reports
- feature questions
- basic troubleshooting
4. Exclusions
Standard support may not include:
- custom development
- third-party tool configuration
- legal or compliance advice
- custom AI model tuning
- data cleanup
- training beyond included plan support
5. Response Times
Response times may vary by plan, severity, volume, and support channel. Enterprise customers may have separate written support commitments.
6. Reporting Bugs
Bug reports should include:
- workspace name
- user email
- browser/device
- steps to reproduce
- screenshots or screen recording where possible
- expected vs actual result
7. Contact
Support: [support@taskologic.com].