Service Level Agreement (SLA)

Version: Launch v1 Effective Date: May 12, 2026 Applies To: Taskologic, Flo, FloHQ, and related services operated by Testamplify LLC

This document is a launch-ready business/legal template and should be reviewed by qualified legal counsel before public release.

1. Overview

This SLA is a future enterprise template. Unless separately agreed in writing, this SLA does not apply to standard launch plans.

2. Availability Target

For eligible enterprise plans, we may define a monthly uptime target.

3. Exclusions

Downtime may exclude:

  • planned maintenance
  • beta features
  • customer network issues
  • third-party provider outages
  • force majeure events
  • misuse or unauthorized activity
  • customer configuration issues

4. Support Severity

Severity levels may include:

  • Severity 1: major outage
  • Severity 2: severe degradation
  • Severity 3: non-critical issue
  • Severity 4: general question

5. Service Credits

Service credits, if any, must be defined in a signed agreement.

6. Enterprise Agreement Required

This document is not active unless referenced in a written customer agreement.